Built To Be Experienced

Your Personal Benefits Guide

• Instant answers, any time — Ask about drug costs, deductibles, or coverage at 2am or during lunch—Ava is always available
• Plain English explanations — No insurance jargon. Get clear answers about what your plan covers and what you'll pay
• Medication cost lookups — Find out what your prescriptions will cost under each plan option
• 100+ languages supported — Get help in your preferred language for confident decision-making

Scale Your Client Support

• Ava handles routine questions — Focus on complex cases and relationship building while AI manages repetitive inquiries
• Trained on your client's plans — Ava knows each employer's specific coverage, rates, and plan details
• Seamless specialist handoff — Complex questions automatically route to you or your enrollment team
• Question analytics — See aggregate, anonymous insights into what employees are asking most to prepare better resources and anticipate needs

Reduce HR Burden, Increase Satisfaction

• 24/7 multilingual support — Employees get immediate answers in 100+ languages, without waiting for HR or open enrollment hours
• Reduced HR ticket volume — Common questions handled automatically, freeing HR for strategic work
• Consistent, accurate information — Every employee gets the same reliable answers, reducing confusion and errors
• Engagement insights — Understand what benefits questions employees have most to improve communications

Stay Informed Without the Hassle

• Timely reminders — Get notified about enrollment deadlines, required actions, and important updates via text or email
• Easy scheduling — Book enrollment appointments with a specialist in just a few clicks
• Mobile-friendly messages — Quick links to your benefits portal, plan comparisons, and resources right from your phone
• Personalized communication — Receive information relevant to your situation, not generic mass emails

Professional Campaigns, Your Brand

• Done-for-you campaigns — Professional SMS and email sequences designed for maximum engagement and completion
• Route to your team or ours — Direct employee inquiries to your enrollment specialists or use our in-house support
• Approval workflows — Review and approve all communications before they go out to maintain quality control
• Campaign analytics — Track open rates, click-throughs, and engagement to optimize future outreach

Drive Participation Without the Work

• Automated reminder campaigns — Increase participation rates with strategic, timed communications to employees
• Multi-channel outreach — Reach employees via their preferred method—SMS, email, calls, or live enrollment
• HR-approved messaging — All communications reviewed before sending to ensure brand consistency
• Progress tracking — Real-time visibility into who has enrolled and who still needs follow-up

What This Means For You

• Clear, organized benefits portal — All your plan options in one easy-to-navigate place, not scattered across multiple systems
• Accurate plan information — Rates, coverage details, and plan summaries that are always up-to-date and reliable
• Mobile-friendly access — Review and compare plans from any device, on your schedule
• Seamless enrollment experience — No technical glitches or confusing interfaces when you're making important decisions

How This Helps Your Business

Employee Navigator

• Full platform configuration — We build and customize Employee Navigator to match your client's exact needs
• Plan data migration — Seamlessly transfer existing plan data, rates, and configurations without losing history
• Carrier file feeds — Automated connections to insurance carriers for enrollment data transmission

ADP Workforce Now

• Benefits module setup — Configure ADP WFN benefits administration to streamline your client's enrollment
• Payroll integration — Connect benefits deductions directly to ADP payroll for accurate processing
• White-label branding — Your logo, your colors, your professional presence—clients see your brand, not ours

What We Deliver For Your Organization

Employee Navigator

• Unified benefits platform — All employee benefits consolidated into one easy-to-use portal
• Carrier file feeds — Automated data feeds to insurance carriers for accurate, timely enrollment updates
• Year-over-year continuity — Clean renewals without starting from scratch—your enrollment history preserved

ADP Workforce Now

• HRIS integration — Connect with your existing ADP systems for seamless data flow and reduced manual entry
• Payroll integration — Benefits deductions automatically sync with your ADP payroll system
• Compliance-ready setup — Platform configurations that meet regulatory requirements and protect employee data